US Bank Accused of Freezing Customer’s Account and Declaring Him Dead
One of the largest banks in the US is facing accusations of freezing a customer’s account and mistakenly declaring him dead after receiving fake phone calls. A TikTok user known as Crane Daddy, a California crane operator, shared a video claiming that US Bank abruptly froze his account and sent a check to an address on file. He expressed his confusion about where the money went and stated that the incident left him without funds.
In subsequent updates, Crane Daddy revealed that US Bank representatives informed him that two separate phone calls claiming he had died triggered the account shutdown. Although the bank partially reinstated his account, it placed a hold on his transactions, allowing him to deposit money but not use a debit card or write checks. Dissatisfied with the bank’s service, Crane Daddy withdrew his funds and opened an account elsewhere while still keeping his mortgage and car payments with US Bank.
Hot Take: US Bank Faces Backlash for Mishandling Customer’s Account
The recent incident involving US Bank freezing a customer’s account and mistakenly declaring him dead has drawn criticism and raised concerns about the bank’s customer service. The TikTok user known as Crane Daddy shared his experience on social media, highlighting how he was left penniless due to the sudden freeze. Although the bank partially reinstated his account, the mishap has left him wary of continuing his banking relationship with US Bank. This incident serves as a reminder of the importance of robust security measures and diligent verification processes to prevent such errors from occurring in the future.
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