Bankrupt Celsius Allows Withdrawals for Eligible Customers
Celsius, the bankrupt cryptocurrency lender, has announced that eligible custody customers can now withdraw their assets starting November 29. However, only specific custody assets are available for withdrawal at this time. Celsius urges users to withdraw their assets from the app and make personal records of any useful information as the app will only be available for a limited time.
Customers Encounter Issues During Withdrawal Attempts
Despite the instructions provided by Celsius, customers have experienced difficulties logging into their accounts and accessing their assets. Some users reported problems with social logins and failed attempts to log in via Facebook. Another customer expressed frustration with a blank “send” page that wouldn’t load. Celsius anticipated these issues due to a high volume of withdrawal requests and assured customers that they are working to ensure accurate and secure withdrawals.
Celsius Bankruptcy and Transition to Mining NewCo
In July 2022, Celsius filed for Chapter 11 bankruptcy protection, leading to the suspension of withdrawals on its platform. The SEC later filed a lawsuit against Celsius and its former CEO, alleging misconduct related to the Earn Interest Program. On November 20, Celsius agreed to transition into a Bitcoin miner as part of its reconstruction process. This decision marks an end to its previous strategies involving cryptocurrency lending staking.
Hot Take: Celsius Enables Withdrawals but Faces Customer Complaints
Celsius’ announcement regarding the opening of withdrawals for eligible customers is a positive development for those seeking access to their crypto assets. However, several customers have encountered issues during the withdrawal process, including difficulties logging in and accessing their funds. These problems highlight the challenges faced by a bankrupt company trying to facilitate asset recovery while dealing with technical limitations. It remains to be seen how Celsius will address these customer complaints and improve the withdrawal experience. As Celsius transitions to a Bitcoin miner, it will need to regain the trust of its customers and demonstrate its commitment to providing secure and reliable services in the cryptocurrency industry.
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