FTX Claims Portal Goes Offline Leaving Users in Limbo
- The FTX claims portal, launched by failed cryptocurrency exchange FTX, allowed users to file claims but went offline after just one hour.
- Users had until September 29th to submit their claims, which would be included in FTX’s Chapter 11 bankruptcy proceedings.
- The claims portal was for customers of FTX.com, FTX.us, Blockfolio, FTX EU, FTX JP, and cryptocurrency exchange Liquid.
- Customers were redirected to the Kroll Restructuring Administration platform to confirm balances and submit electronic proofs of claim.
- The claims portal is currently offline, but users can still file proofs-of-claim through US mail and Kroll’s online customer form.
The FTX Collapse and Ongoing Proceedings
- FTX suffered a collapse in November 2022, filing for Chapter 11 bankruptcy due to a liquidity crisis and allegations of asset sharing.
- The bankruptcy proceedings are ongoing in a Delaware court, with FTX estimated to owe creditors over $3 billion.
- Former CEO Sam Bankman-Fried is set to stand trial in October on eight criminal charges, including fraud and misleading investors.
- Prosecutors allege that Bankman-Fried co-mingled customer assets and misrepresented FTX’s risk management strategies.






