Bank Charges Overdraft Fee After Veteran’s Account is Hacked
A bank that specializes in serving military members, veterans, and their families has reportedly refused to help a customer whose account was hacked, resulting in the theft of $10,000. Air Force veteran Cruzita Barron discovered the unauthorized transfers a week after they occurred when her card was declined. She contacted her bank, United Services Automobile Association (USAA), hoping they would reimburse the stolen funds. However, instead of refunding the money, USAA charged an additional $1,500 due to the negative balance caused by the transfers. USAA also froze Cruzita’s accounts for suspicious activity. After seeking assistance from Fox News San Antonio’s Problem Solver, USAA finally issued a partial refund of $8,500.
USAA’s Response and Background Information
Following further investigation, USAA decided to reimburse Cruzita for the funds lost through fraud. USAA is a full-service bank with over $2.4 billion in assets and more than 13 million members.
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