Securing User Funds
The Nigerian crypto exchange platform, Bitmama, has temporarily suspended deposits due to ongoing maintenance by a third-party. However, Bitmama clarified that this decision is not due to financial instability but is a precautionary measure to protect user funds.
In a statement, Bitmama emphasized its commitment to ensuring the security of user funds and apologized for any confusion caused by media reports. The platform is actively working to expedite the maintenance process to restore normal deposit functionality.
Bitmama urged journalists to highlight the steps taken to safeguard user funds and provided official statements clarifying the situation.
Dear Bitmama community, our attention has been drawn to reports making the rounds about our recent deposit suspension.
Please see our official statements for proper context and updates regarding the situation. #Bitmama pic.twitter.com/ghmsxknBXX
— ₿itmama.eth (@bitmamaexchange) December 15, 2023
User Dissatisfaction
While Bitmama assures users that no funds are trapped, some users have reported problems with the deposit functionality since November 25.
Disgruntled users expressed their frustration with Bitmama’s handling of the situation, criticizing the lack of transparency and the delay in resolving the issue.
For example, one user suggested that Bitmama should have provided more information about the ongoing maintenance. Another user questioned why the platform is taking so long to fix the problem.
Hot Take: Bitmama Temporarily Suspends Deposits for Maintenance, Leaving Users Disgruntled
The Nigerian crypto exchange platform, Bitmama, has temporarily suspended deposits due to third-party maintenance, aiming to safeguard user funds. However, media reports about the suspension lacked context, confusing users.
Bitmama reassured its users of their commitment to fund security and apologized for any confusion. The platform is actively working to expedite the maintenance process to restore normal deposit functionality and requested journalists to emphasize the steps taken to protect user funds.
Despite Bitmama’s explanations, some users expressed dissatisfaction with the way the exchange has handled the situation, citing a lack of transparency and delays in resolving the issue.
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