Thon Hotels Successfully Transitions to Oracle Hospitality OPERA Cloud Platform
Thon Hotels, one of Norway’s largest hotel chains, has made a significant move by migrating its entire portfolio to the Oracle Hospitality OPERA Cloud platform. The transition was aimed at enhancing guest services and streamlining global operations for the chain.
Unified Technology Solutions
Through the adoption of OPERA Cloud Property Management (PMS), Sales and Events Management, and OPERA Cloud Central, Thon Hotels now benefits from a suite of unified technology solutions. These tools are strategically designed to support the chain’s growth initiatives, improve guest loyalty program management, and enable mobile-enabled on-site services. Additionally, the platform facilitates direct distribution through Thon’s online booking engine and contact center operations.
Seamless Migration
The migration to OPERA Cloud was executed swiftly in a single day, covering a total of 96 properties. This rapid transition was made possible through close collaboration with Oracle. The unified guest and operations profiles now enable Thon to make informed business decisions at both corporate and individual property levels. Real-time data empowers staff members, ensuring consistent and personalized guest experiences across all properties.
βMoving to the cloud has allowed us to optimize operations on and above our properties,β said Morten Thorvaldsen, CEO of Thon Hotels. βWe recognized the value in migrating all properties within 24 hours, and Oracle exceeded expectations in ensuring a seamless migration. This empowered our staff to uphold smooth operations and deliver the high level of service expected by our guests.β
Operational Efficiency
The OPERA Cloud platform has significantly reduced check-in and check-out times by providing staff with access to essential information such as room occupancy, future reservations, and other critical data in a centralized location. The platform’s mobile-friendly features enable staff to make real-time decisions, benefiting guests throughout the property, not just at the front desk.
βAs Thon Hotels continues to expand, they require a modern, cloud-based hospitality platform that can adapt to their business and guest expectations,β noted Alex Alt, Executive Vice President and General Manager of Oracle Hospitality and Retail. βThon strategically approached change management, a crucial element for the project’s success and the swift migration of numerous hotels. With our comprehensive hospitality cloud platform, Thon is now well-equipped to offer hands-on guest services across their properties, enhancing their reputation further.β
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