FTX Exchange Launches Customer Claims Portal

FTX Exchange has introduced a new Customer Claims Portal to make it easier for customers to file proof of claims. The portal provides a step-by-step guide on how customers can submit their Know Your Customer (KYC) information, access their account data, and file a proof of claim if necessary.

Key Details

Deadline for Filing Claims: Customers must submit their proof of claim by September 29, 2023, at 4 pm ET.
KYC Information Required: Customers need to provide KYC information such as name, birth date, government identification, and address. This process is conducted securely through a third-party partner.
Account Balances and Transaction History: Customers can view their account balances and transaction history as of November 11, 2022.
Confirmation of Balances: Customers can agree or disagree with their account balance as of November 11, 2022, and take further action if necessary.

Steps to File a Claim

Login: Log in to the Customer Claims Portal using your FTX account credentials and verify your email.
Provide KYC Information: Complete the KYC process by providing the required identification details.
Review Account Balances: View your account balances and transaction history.
Confirmation of Balances: Confirm your balances and file a proof of claim if you disagree with the displayed balance.

Additional Notes

Submitting KYC information is not mandatory to view your account balance or file a proof of claim. However, the Debtors have the right to object to claims not verified with KYC information. Customers who signed up using the FTX App on or before February 19, 2022, should select the applicable platform during the login process. Assistance for account login issues and information changes can be found on the FTX support page.

Hot Take

The launch of FTX Exchange’s Customer Claims Portal demonstrates the platform’s commitment to streamlining the claims process for its customers. By providing a detailed guide and clear instructions, FTX ensures that customers have the necessary information to file their claims effectively. With the deadline approaching, it is crucial for FTX users to review the guide and take appropriate action before September 29, 2023.