JPMorgan Chase Denies Reimbursement to Customer After $7,900 is Stolen in Three-Day Hack: Report
JPMorgan Chase has allegedly denied reimbursing a customer who claims she alerted the bank about suspicious activity but subsequently had her account drained by scammers over a span of three days. Houston resident Cindy Little says she received a text message from Chase notifying her that an unknown individual had been added as a recipient on Zelle, a digital payment service. Little immediately contacted the bank and discovered that $1,000 had already been stolen from her account. Although Chase initially acknowledged the fraud and returned the money, a month later, Little received another text message stating that she had approved a transaction to an unfamiliar person.
Chase’s Alleged Negligence
Despite reporting the second incident to Chase and requesting that her account be frozen, Little claims that the bank failed to take any action. Over the course of three days, hackers reportedly continued to access Little’s Zelle account and drained a total of $7,900. Shockingly, these transactions occurred even after Little had reported the fraudulent activity.
Legal Actions Taken
Frustrated with Chase’s response, Little filed a police report and reached out to both the FBI and the Federal Trade Commission (FTC). However, Chase accused her of orchestrating the scam herself. While the bank has not issued an official statement in response to KPRC’s report, media pressure may prompt further investigation into the matter.
KPRC’s Involvement
KPRC 2’s Bill Spencer took an interest in Cindy Little’s case and helped bring it to the attention of Chase officials for additional scrutiny.
Hot Take: Customer Trust at Risk?
Instances like these raise concerns about the level of protection and accountability provided by banks and financial institutions. If JPMorgan Chase fails to take responsibility for reimbursing a customer who promptly reported suspicious activity, it could erode trust in the bank’s security measures. Customers rely on banks to safeguard their funds, making it crucial for financial institutions to address fraud claims effectively and provide appropriate compensation when necessary.
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